Important Info


Call Us Today – (940) 302-0004
Information to know when boarding your pet at A&E Pet Haven

Your pet is required to be current on its vaccinations.

  • Vaccinations Dogs:  Rabies, DAP, Bordetella and Influenza.     *Puppies over 4 mo must be vaccinated for rabies
  • Cats:  Rabies, FVRCP and Leukemia

Documentation must be provided by the Veterinarian showing the dates the vaccines were given.  If no documentation is given the pets will be vaccinated by the Veterinarian on call and they will be quarantined for the duration of that stay.  An additional fee will be charged for those in quarantine.  

Boarding

Boarding charges begin the day of drop off regardless of the time.  The checkout time is 12 noon.  If your pet is checked out after noon you will be charged for an additional day.  There is always a full day charge for pets being picked up on Sunday.

Advance reservations are advised for all holidays and weekends.

Reservations will be held with a credit card.

Check In Hours

You may check in anytime during business hours.  Allow 30 minutes for check in for new clients and pets.  Please check in at least 1 hour prior to our closing time.

Check Out Hours 

Check out is 12:00 noon Monday thru Saturday.

After 12:00 noon there will be an additional half day charge.  There is an extra day charge for any Sunday pickup.  If you pick up before your scheduled departure day you will be charge for the remaining reserved days unless appropriate notice is given.

Early pick up

24 hour notice is required for any early pick up or you will be charged for all days reserved.  During Holidays 48 hour notice is required.  Please call if you have a change and will pickup early. (940) 302-0004 OR (After Hours (940) 435-4992)

After Hour Check in or Check Out

Early in or late out is available by prior arrangement